{"id":16023,"date":"2023-12-20T14:58:55","date_gmt":"2023-12-20T14:58:55","guid":{"rendered":"https:\/\/primehealers.com\/?page_id=16023"},"modified":"2026-07-16T06:52:18","modified_gmt":"2026-07-16T06:52:18","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/sites5.dotoit.media\/primeold\/return-and-refund-policy\/","title":{"rendered":"Return And Refund Policy- Prime Healers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16023\" class=\"elementor elementor-16023\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16d66d5 e-flex e-con-boxed e-con e-parent\" data-id=\"16d66d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c926b7 e-con-full e-flex e-con 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480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Chat on 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class=\"elementor-element elementor-element-df89028 e-con-full e-flex e-con e-child\" data-id=\"df89028\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5bda932 e-con-full e-flex e-con e-child\" data-id=\"5bda932\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3910d97 elementor-widget elementor-widget-shortcode\" data-id=\"3910d97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <style>\n        .sp-wrapper {\n            display: inline-flex;\n            align-items: center;\n            gap: 10px;\n        }\n\t\t\n\t\tbody(.home) .sp-wrapper {\n            padding: 10px;\n        }\n        .sp-avatar-stack {\n            display: flex;\n            align-items: center;\n        }\n\t\t.sp-avatar-stack img {\n\t\t\twidth: 41px;\n\t\t\theight: 41px;\n\t\t\tborder-radius: 50%;\n\t\t\tborder: 2px solid #fff;\n\t\t\tmargin-right: -12px;\n\t\t\tobject-fit: cover;\n\t\t\tbox-shadow: 2px 0 5px rgba(0,0,0,0.1);\n\t\t}\n        .sp-badge {\n            width: 48px;\n            height: 48px;\n            background: #9d1720;\n            color: #fff;\n            border-radius: 50%;\n            border: 2px solid #fff;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            font-weight: 600;\n            font-size: 14px;\n            z-index: 5;\n        }\n        .sp-rating-box {\n            display: flex;\n            flex-direction: column;\n            justify-content: center;\n        }\n        .sp-stars {\n            color: #ff8c00;\n            font-size: 22px;\n            letter-spacing: 2px;\n            line-height: 1;\n            margin-bottom: 5px;\n        }\n       .sp-info {\n\t\t\tfont-size: 13px;\n\t\t\tcolor: #111;\n\t\t\tline-height: 1;\n\t\t\tdisplay: flex;\n\t\t\tgap: 6px;\n\t\t\talign-items: center;\n\t\t}\n    <\/style><div class=\"sp-wrapper\"><div class=\"sp-avatar-stack\"><img decoding=\"async\" src=\"https:\/\/sites.dotoit.media\/wp-content\/uploads\/2026\/04\/5bb98040f4a05e1e631029aa5b75dc1236bc8342.webp\" alt=\"User\"><img decoding=\"async\" src=\"https:\/\/sites.dotoit.media\/wp-content\/uploads\/2026\/04\/03ef0ec1d5812e93b62ef277a434fb5fbbabb14c.webp\" alt=\"User\"><img decoding=\"async\" src=\"https:\/\/sites.dotoit.media\/wp-content\/uploads\/2026\/04\/cf21648299c814cd009f0e1543a05d975a48355e.webp\" alt=\"User\"><img decoding=\"async\" src=\"https:\/\/sites.dotoit.media\/wp-content\/uploads\/2026\/04\/969d5f2fc69848b8da4af951fe654ae7cedfda65.webp\" alt=\"User\"><div class=\"sp-badge\">+5k<\/div><\/div><div class=\"sp-rating-box\"><div class=\"sp-stars\">\u2605\u2605\u2605\u2605\u2605<\/div><div class=\"sp-info\"><div class=\"sp-info-rating\">4.9\/5<\/div> Google Rating<\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0ab335 elementor-widget-mobile__width-inherit elementor-icon-list--layout-inline elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b0ab335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"uic fi-rr-shield-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Technician Setup at Home<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"elusive el-icon-map-marker\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Trusted in 7 Cities<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6be7666 e-flex e-con-boxed e-con e-parent\" data-id=\"6be7666\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc2b0bf elementor-widget elementor-widget-heading\" data-id=\"dc2b0bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return And Refund Policy- Prime Healers\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bc09d7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0bc09d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e117a06 e-con-full e-flex e-con e-child\" data-id=\"e117a06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d5d1be elementor-widget elementor-widget-heading\" data-id=\"1d5d1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Cancellation policy\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ed405 elementor-widget elementor-widget-text-editor\" data-id=\"d6ed405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/sites5.dotoit.media\/primeold\/\">Prime Healers<\/a> customer can choose to cancel an order any time before it\u2019s dispatched, however the order cannot be canceled once it\u2019s out for delivery.<\/strong>\u00a0On the other hand, it may be rejected by a customer on his doorstep. The time limit for the <a href=\"https:\/\/sites5.dotoit.media\/primeold\/cancellation-policy\/\">cancellation<\/a> is different from one category to another, and an order cannot be canceled after a certain period has passed. In some cases the customer may not be entitled to cancel his order free of charge, once a time limit has been laid down and a cancellation fee is charged.<\/p><p>Final details of the time window shown on your product or order confirmation page will be taken into account. Full refunds will be made for prepaid orders in the event of any cancellation by the seller because of unexpected circumstances. Prime Healers reserves the right to accept the cancellation of any order. The Prime Healers shall also have the right, from time to time, to waive or amend the time limit or cancellation fee.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34a0d5f e-con-full e-flex e-con e-child\" data-id=\"34a0d5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c544f04 elementor-widget elementor-widget-heading\" data-id=\"c544f04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Return Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-969060c elementor-widget elementor-widget-text-editor\" data-id=\"969060c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Only 5 days free replacement is available. We make sure all the products are new or almost new and hygienic when they reach you without compromising on quality. There are a series of stringent quality checks that are undertaken on every piece of medical equipment before delivery. However, in case of any unlikely events such as defective or wrong item received, damaged product, we will provide replacement. The issue should be intimated within 5 days of delivery and item should be returned in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. Prime Healers team may contact you to ascertain the damage or defect in the product prior to issuing replacement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1678fe e-con-full e-flex e-con e-child\" data-id=\"a1678fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3be6301 elementor-widget elementor-widget-heading\" data-id=\"3be6301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Rental Items return policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f322a2 elementor-widget elementor-widget-text-editor\" data-id=\"8f322a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn case of early termination of your order\/one or more items from the order, you can request for early closure by informing us 2 day prior to the selected closure date. The difference in rental rates between \u2018Contract tenure\u2019 (the tenure selected at order placement) and \u2018Actual tenure\u2019 (effective tenure at early closure) for the selected items will have to be paid. This is applicable only during long term tenure of more than 2 months. If the agreed tenure is less than 2 months, full rental charges as per contract tenure is applicable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Prime Healers, customer satisfaction is our priority. Our Return and Refund Policy Prime Healers is designed to provide a transparent and hassle-free experience while ensuring the highest standards of quality for all medical equipment and healthcare products. Return Policy<\/p>\n<p>Under the Return and Refund Policy Prime Healers, customers may request a return only under the following circumstances:<\/p>\n<p>The product delivered is damaged, defective, or non-functional.<br \/>\nAn incorrect product has been delivered.<br \/>\nThe issue is reported within 24 hours of delivery with supporting images or videos.<br \/>\nThe returned product must be in its original condition along with all accessories, manuals, and packaging.<\/p>\n<p>For rental equipment, returns are accepted only according to the agreed rental terms and conditions. Equipment must be returned in good working condition, excluding normal wear and tear.<\/p>\n","protected":false},"author":1,"featured_media":43324,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16023","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/pages\/16023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/comments?post=16023"}],"version-history":[{"count":27,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/pages\/16023\/revisions"}],"predecessor-version":[{"id":43344,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/pages\/16023\/revisions\/43344"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/media\/43324"}],"wp:attachment":[{"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/media?parent=16023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}