{"id":15985,"date":"2023-12-20T14:34:33","date_gmt":"2023-12-20T14:34:33","guid":{"rendered":"https:\/\/primehealers.com\/?page_id=15985"},"modified":"2026-07-16T06:26:03","modified_gmt":"2026-07-16T06:26:03","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/sites5.dotoit.media\/primeold\/cancellation-policy\/","title":{"rendered":"Cancellation Policy- Prime Healers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15985\" class=\"elementor elementor-15985\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0e42fc e-flex e-con-boxed e-con e-parent\" data-id=\"e0e42fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3193140 e-con-full e-flex e-con e-child\" 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68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Chat on WhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div 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data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-944eda0 e-con-full e-flex e-con e-child\" data-id=\"944eda0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ed5e26 elementor-widget elementor-widget-shortcode\" data-id=\"8ed5e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <style>\n        .sp-wrapper {\n            display: inline-flex;\n            align-items: center;\n            gap: 10px;\n        }\n\t\t\n\t\tbody(.home) .sp-wrapper {\n            padding: 10px;\n        }\n        .sp-avatar-stack {\n            display: flex;\n            align-items: center;\n        }\n\t\t.sp-avatar-stack img {\n\t\t\twidth: 41px;\n\t\t\theight: 41px;\n\t\t\tborder-radius: 50%;\n\t\t\tborder: 2px solid #fff;\n\t\t\tmargin-right: 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class=\"sp-wrapper\"><div class=\"sp-avatar-stack\"><img decoding=\"async\" src=\"https:\/\/sites.dotoit.media\/wp-content\/uploads\/2026\/04\/5bb98040f4a05e1e631029aa5b75dc1236bc8342.webp\" alt=\"User\"><img decoding=\"async\" src=\"https:\/\/sites.dotoit.media\/wp-content\/uploads\/2026\/04\/03ef0ec1d5812e93b62ef277a434fb5fbbabb14c.webp\" alt=\"User\"><img decoding=\"async\" src=\"https:\/\/sites.dotoit.media\/wp-content\/uploads\/2026\/04\/cf21648299c814cd009f0e1543a05d975a48355e.webp\" alt=\"User\"><img decoding=\"async\" src=\"https:\/\/sites.dotoit.media\/wp-content\/uploads\/2026\/04\/969d5f2fc69848b8da4af951fe654ae7cedfda65.webp\" alt=\"User\"><div class=\"sp-badge\">+5k<\/div><\/div><div class=\"sp-rating-box\"><div class=\"sp-stars\">\u2605\u2605\u2605\u2605\u2605<\/div><div class=\"sp-info\"><div class=\"sp-info-rating\">4.9\/5<\/div> Google Rating<\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087db01 elementor-widget-mobile__width-inherit elementor-icon-list--layout-inline elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"087db01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"uic fi-rr-shield-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Technician Setup at Home<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"elusive el-icon-map-marker\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Trusted in 7 Cities<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e38e303 e-flex e-con-boxed e-con e-parent\" data-id=\"e38e303\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d87c13c elementor-widget elementor-widget-heading\" data-id=\"d87c13c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellation Policy- Prime Healers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37b0001 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"37b0001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b495cab e-con-full e-flex e-con e-child\" data-id=\"b495cab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc67e69 elementor-widget elementor-widget-heading\" data-id=\"cc67e69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. How and till when can I modify my order ?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e724f73 elementor-widget elementor-widget-text-editor\" data-id=\"e724f73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can modify your order items up until 8 hours before shipping of the item. You can email us the modification details or call us at <a href=\"tel:7975708181\">+91 7975708181<\/a>. Delivery time and date may change due to modification. If you modify the order items up until 8 hours before delivery, rent and deposit will be charged as per new items in the order according to rates mentioned in the <a href=\"https:\/\/sites5.dotoit.media\/primeold\">website<\/a> at the time of ordering. This is a non transferable contract. As a customer and party to the contract, you cannot shift items from address mentioned in this delivery address to anywhere else. In case of change of address you are advised to inform Prime Healers 1 day prior to shifting and only after submission of the new address and the revised address proof, shifting will be conducted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01221e5 e-con-full e-flex e-con e-child\" data-id=\"01221e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2237e8 elementor-widget elementor-widget-heading\" data-id=\"a2237e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. What is the procedure for cancelling an existing order ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243abd0 elementor-widget elementor-widget-text-editor\" data-id=\"243abd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to the <strong>Cancellation Policy Prime Healers<\/strong>, orders can be cancelled <strong>up to 8 hours before the agreed delivery time<\/strong> without any cancellation charges.<\/p><p class=\"isSelectedEnd\">Cancellation requests can be made by:<\/p><ul data-spread=\"false\"><li>Emailing our customer support team.<\/li><li>Calling our customer care number.<\/li><\/ul><p>Please note that <strong>orders cannot be cancelled once the equipment has been delivered<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24279f4 e-con-full e-flex e-con e-child\" data-id=\"24279f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be5f917 elementor-widget elementor-widget-heading\" data-id=\"be5f917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Can I return a few items or the entire order if I do not like the items during the time of delivery ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15073f6 elementor-widget elementor-widget-text-editor\" data-id=\"15073f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOnly items with major defects or non-functionality will be taken back. We will accept only if the equipment is no more needed under exceptional conditions. Once the Prime Healers team personnel leave your premises with you confirming satisfaction basis your order and what was delivered, a return may not be availed by you and full rental cost for decided period will be applicable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-331b272 e-con-full e-flex e-con e-child\" data-id=\"331b272\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0ddbf8 elementor-widget elementor-widget-heading\" data-id=\"e0ddbf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Can I modify my tenure after placing my order?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b9f52 elementor-widget elementor-widget-text-editor\" data-id=\"43b9f52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tYes only extension of tenure will be accepted. And if you want to reduce the tenure, full rent is applicable for the period agreed at the time of delivery\/placing order.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6385b09 e-grid elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile e-con-boxed e-con e-parent\" data-id=\"6385b09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0452313 elementor-widget elementor-widget-image\" data-id=\"0452313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"547\" height=\"365\" src=\"https:\/\/sites5.dotoit.media\/primeold\/wp-content\/uploads\/2026\/07\/Cancellation-Policy.jpeg\" class=\"attachment-large size-large wp-image-43288\" alt=\"Cancellation Policy\" srcset=\"https:\/\/sites5.dotoit.media\/primeold\/wp-content\/uploads\/2026\/07\/Cancellation-Policy.jpeg 547w, https:\/\/sites5.dotoit.media\/primeold\/wp-content\/uploads\/2026\/07\/Cancellation-Policy-400x267.jpeg 400w, https:\/\/sites5.dotoit.media\/primeold\/wp-content\/uploads\/2026\/07\/Cancellation-Policy-430x287.jpeg 430w\" sizes=\"auto, (max-width: 547px) 100vw, 547px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1e6b67 elementor-widget elementor-widget-text-editor\" data-id=\"f1e6b67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Cancellation Policy Prime Healers<\/h1><p>The <strong>Cancellation Policy Prime Healers<\/strong> is designed to ensure a smooth, transparent, and hassle-free experience for every customer. Please review the following terms regarding order modifications, cancellations, returns, and rental tenure changes.<\/p><h2>1. How and Until When Can I Modify My Order?<\/h2><p>As per the <strong>Cancellation Policy Prime Healers<\/strong>, you can modify your order up to <strong>8 hours before the scheduled shipment<\/strong> of your medical equipment.<\/p><p>To request a modification, you can:<\/p><ul><li><p>Email us with the updated order details.<\/p><\/li><li><p>Call us at <strong>+91 7975708181<\/strong>.<\/p><\/li><\/ul><p>Please note:<\/p><ul><li><p>Delivery date and time may change depending on the requested modifications.<\/p><\/li><li><p>Rental charges and security deposits will be revised based on the updated equipment and the prices listed on the Prime Healers website at the time of modification.<\/p><\/li><li><p>Rental agreements are <strong>non-transferable<\/strong>. Equipment cannot be moved to another address without prior approval.<\/p><\/li><li><p>If you need to change the delivery location, inform Prime Healers <strong>at least one day in advance<\/strong>. Equipment will only be shifted after submitting the new address and valid address proof.<\/p><\/li><\/ul><h2>2. What Is the Procedure for Cancelling an Existing Order?<\/h2><p>According to the <strong>Cancellation Policy Prime Healers<\/strong>, orders can be cancelled <strong>up to 8 hours before the agreed delivery time<\/strong> without any cancellation charges.<\/p><p>Cancellation requests can be made by:<\/p><ul><li><p>Emailing our customer support team.<\/p><\/li><li><p>Calling our customer care number.<\/p><\/li><\/ul><p>Please note that <strong>orders cannot be cancelled once the equipment has been delivered<\/strong>.<\/p><h2>3. Can I Return a Few Items or the Entire Order During Delivery?<\/h2><p>Under the <strong>Cancellation Policy Prime Healers<\/strong>, returns are accepted only in the following situations:<\/p><ul><li><p>The equipment has a major manufacturing defect.<\/p><\/li><li><p>The equipment is not functioning properly upon delivery.<\/p><\/li><li><p>Exceptional circumstances approved by the Prime Healers team.<\/p><\/li><\/ul><p>Once our delivery personnel have completed the installation and you have confirmed that the equipment is satisfactory, returns will generally not be accepted. In such cases, the full rental charges for the agreed rental period will apply.<\/p><h2>4. Can I Modify My Rental Tenure After Placing My Order?<\/h2><p>Yes. As outlined in the <strong>Cancellation Policy Prime Healers<\/strong>, customers may request an extension of the rental period at any time, subject to equipment availability.<\/p><p>However:<\/p><ul><li><p>Rental tenure can only be <strong>extended<\/strong>.<\/p><\/li><li><p>Requests to reduce the agreed rental period are not eligible for a refund.<\/p><\/li><li><p>The full rental amount for the originally agreed rental duration will remain applicable.<\/p><\/li><\/ul><h2>Need Assistance?<\/h2><p>If you have any questions regarding the <strong>Cancellation Policy Prime Healers<\/strong>, order modifications, cancellations, or rental services, please contact our customer support team. We are committed to providing transparent policies and reliable service to ensure the best experience for every customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chat on WhatsApp Call Us Now Technician Setup at Home Trusted in 7 Cities Cancellation Policy- Prime Healers 1. How and till when can I modify my order ? You can modify your order items up until 8 hours before shipping of the item. You can email us the modification details or call us at [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15985","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/pages\/15985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/comments?post=15985"}],"version-history":[{"count":22,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/pages\/15985\/revisions"}],"predecessor-version":[{"id":43297,"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/pages\/15985\/revisions\/43297"}],"wp:attachment":[{"href":"https:\/\/sites5.dotoit.media\/primeold\/wp-json\/wp\/v2\/media?parent=15985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}